Help Center

The Hailo for Business Service

  • Which devices does the Hailo app work on?

    Hailo is available on Android and iPhones only. You don’t need a special app to use Hailo for Business; just make sure you have the latest version downloaded from the Google Play or iTunes stores. We don’t offer Hailo on Blackberry or Windows phones as of yet.

    May 06, 2014 11:15AM BST
  • How large is your fleet?

    Hailo has over 14,000 black cabs which is by far the largest fleet of cabs in London.

    May 06, 2014 11:23AM BST
  • What is your average pickup time?

    Our average pickup time in Central London is around 2 minutes

    May 06, 2014 11:23AM BST
  • What vehicles do you offer?

    Hailo vehicles are registered black cabs licensed by Transport for London. This means that each driver has been fully vetted and has completed ‘the knowledge’, a long process of learning the streets of London.

    May 06, 2014 11:24AM BST
  • Do you offer fixed price fares?

    We do fixed price fares to airports which you can find by clicking the airplane symbol at the top of the screen when you open the Hailo app.

    May 06, 2014 11:24AM BST
  • Can I order a taxi for colleagues or clients?

    You can order a taxi for colleagues or clients from the Hailo app but please note that the ride will be charged to your company if you choose to pay using your company account. If you do not wish for this to be charged to your company, you should choose to pay by cash or a personal card when you book the cab. Only the rides charged to your company account will appear in the monthly statement.

    May 06, 2014 11:24AM BST
  • Can I order several taxis at one time?

    You can order several taxis at the same time but each taxi will need to be ordered from a different phone that is linked to your Hailo for Business account.

    May 06, 2014 11:24AM BST
  • Does Hailo provide a service level agreement?

    No. Hailo doesn’t offer a service level agreement as part of Hailo for Business. The Hailo app however does boast the most reliable service in London - it is the world’s highest rated taxi app and the average pick up time in Central London is just 2 minutes.

    May 06, 2014 11:25AM BST